Terms & Conditions
This contract is entered into under our obligations as members of both the Renewable Energy Consumer Code (RECC) and the Microgeneration Certification Scheme (MCS). It should be read together with the Proposal we have provided to you.
1. Acceptance of Proposal
1.1 The Proposal is valid for a period of 30 days from the date indicated. If you wish to proceed, you must sign the order acceptance form, then return one copy to our address and keep the other for your records. No contract is in place until we send an acknowledgement of the order to you.
1.2 Please read these terms carefully before signing. If you need any explanation of any part, please contact us in writing at info@bloomrenewables.co.uk, or at Unit A Shinners Bridge Workshop, Webbers Way, Dartington, TQ9 6JY, or by telephone on 01803 200999.
1.3 This agreement is governed by the law and the courts prevailing where your property is located.
Your Right to Cancel (See Section 9 for full cancellation rights)
1.4 You have the right to cancel this contract during the ‘cancellation period’ without giving any reason. The cancellation period lasts 14 days from the day after the contract is signed, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1.5 To cancel, you must inform us with a clear statement sent by post (with proof of delivery) to Unit A Shinners Bridge Workshop, Webbers Way, Dartington, TQ9 6JY, or by email to info@bloomrenewables.co.uk. You may use the attached cancellation form, but this is not obligatory. Any advance payments made will be returned to you in full if you cancel within the cancellation period. If you cancel after the cancellation period, please refer to paragraph 9.1.1.
2. Our Main Obligations
2.1 Our main obligation is to carry out the work with all reasonable skill and care in accordance with the standards set by the Microgeneration Certification Scheme (MCS), and in particular MIS 3002:2025 (the current Solar PV Installation Standard), and in accordance with the timetable set out in the Proposal. Under the MCS scheme, only certified companies may enter into a contract for the sale and installation of a system. Our MCS Certification number is 33247 and we are registered with NAPIT.
2.1.1 The goods we supply will: be of satisfactory quality; be fit for purpose; and operate as described to you. All panels, inverters, and other components will be MCS-certified in accordance with the relevant product standards (MCS 005, MCS 010, or equivalent as applicable).
2.1.2 We will inform you of the name of any contractor engaged by us to undertake the installation, and we will take full responsibility for their work and their compliance with the RECC Consumer Code.
Pre-Installation Information
2.1.3 Before installation begins, we will provide you with a pre-installation information pack as required by MCS 032, including system design details, predicted energy yield calculations, shading analysis, and equipment datasheets. We will retain records of all site-specific performance calculations for 10 years from the date of installation, and will make these available to the RECC Code Administrator on request.
The Timetable
2.2 We agree to supply the goods and carry out the installation work as specified in the timetable agreed upon and set out in the Proposal. Your acceptance of these terms indicates that you agree to proceed using that timetable.
2.2.1 We will make every effort to complete the work by the agreed time. You must appreciate, however, that delays may sometimes occur for reasons beyond our control, such as severe weather. We cannot be held responsible for those delays.
2.2.2 If such delays occur, we will notify you as soon as possible and adjust the timetable by consensual agreement.
2.2.3 In the case of severe delays to delivery, you may be offered different products of equivalent specification, value, and quality, provided they are MCS-certified. You may accept that offer, wait for the original products, or cancel the contract as detailed in sections 9.2 and 9.3. This is in line with the RECC Consumer Code and the Consumer Rights Act 2015.
Consequences of Delay
2.2.4 You will be entitled to compensation if we cause significant or unreasonable delay due to factors within our control.
2.2.5 In the case of severe delays for reasons within our control, you may cancel the contract as detailed in sections 9.2 and 9.3.
2.2.6 We will seek to accommodate small delays caused by you without recourse to compensation.
2.2.7 If any delay caused by you results in extra costs, we will adjust the price accordingly. Applicable hourly and daily rates are described in the Proposal.
3. Our Other Obligations
3.1 We will carry out all work and communications in accordance with the RECC Consumer Code.
3.2 We will ensure that the installation complies with MIS 3002:2025 (the current MCS Solar PV Installation Standard).
3.2.1 All electrical installation work will comply with Part P of the Building Regulations (Electrical Safety in Dwellings) and BS 7671:2018 (IET Wiring Regulations, 18th Edition, as amended). An Electrical Installation Certificate or Minor Works Certificate will be issued to you upon commissioning.
3.2.2 We will notify the relevant Distribution Network Operator (DNO) of the installation in accordance with Engineering Recommendation G98 (for systems up to 3.68 kW per phase) or G99 (for larger systems) before or at the time of commissioning, as required. We will provide you with confirmation of DNO registration.
3.3 Once the installation is commissioned, we will provide you with all guarantees, test certificates, and other relevant paperwork. We will aim to provide these at commissioning, and no later than ten working days after.
3.4 We will also provide all documentation required by the relevant Microgeneration Installation Standard, including the MCS certificate showing registration with the MCS Installation Database, within 10 working days of the commissioning date.
3.5 The guarantees we provide will cover goods and installation and will comply with the RECC Consumer Code. We will explain the terms of the guarantees to you both in writing and verbally.
3.6 We will ensure that the guarantee will be honoured should we fall into receivership, administration, or bankruptcy. Please see Section 8 for full details.
4. Your Payment Obligations
4.1 Your main obligation to us is to make the payments due under this agreement.
The Deposit
4.2 You will pay us the deposit specified in the Proposal when you sign this agreement. The deposit will not exceed 25% of the total contract price. Should you cancel within the cancellation period (see section 1.4), we will return the deposit to you in full.
4.2.1 If you pay the deposit before we have inspected your property, and if we find during that inspection that the installation cannot proceed, we will refund the deposit in full within two weeks.
Advance Payments
4.3 The Proposal will set out when invoices will be sent and the amount due for each payment.
4.4 We may require a further advance payment no more than 14 days before the agreed delivery or installation date, but only if this is explained in your Proposal. This further advance payment will only be used for work under this contract.
If we do not deliver goods before installation, the further advance payment and deposit combined will not exceed 60% of the total contract price.
We may use your advance payment to purchase goods and deliver them to you. If title to those goods transfers to you, that sum will no longer represent an advance payment.
4.5 If we fall into receivership, administration, or bankruptcy, your deposit and advance payment will be protected as detailed in Section 8.
Final Payment
4.6 We will issue you an invoice for the balance outstanding. This will become due only after the installation has been commissioned.
4.6.1 In the event of any alleged minor defect, you shall not be entitled to withhold more than a proportionate amount. If you withhold any amount after the due date, you must give us as much notice as possible stating your reasons.
Late Payment
4.7 If you fail to pay by the due date, we may charge interest at 3% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.7.1 If payment is not received within seven days of the due date, we may give written notice of our intention to suspend work until payment is made.
4.7.2 If you are in breach through non-payment and we have suspended work, we may recover any additional costs incurred. Written notice of any such claim will be provided within 21 days of suspension.
4.7.3 We may require you to return the goods to us. If you fail to do so, we reserve the right to take legal proceedings to recover the goods or their outstanding value.
5. Your Other Obligations
5.1 We will advise you on the approvals and permissions you may need, but you must obtain all relevant permissions (such as planning and building consents) before we start work. If we ask to see those permissions and related drawings or specifications, you must make them available.
5.1.1 Most domestic solar PV installations qualify as permitted development and do not require planning permission. However, if your property is listed, in a conservation area, or on designated land, planning permission may be required. It is your responsibility to verify this. We will advise you if we become aware of any planning constraints.
Supply of Services
5.2 You must provide the following for our use, free of charge: water, washing facilities, and toilets; electricity supply; adequate storage space; safe and easy access to your property from the public highway; and easy access to the installation location by removing all belongings.
5.3 You, or a contractor you employ, may need to carry out preparatory work before the installation can start. We will describe this to you in writing. This work must be completed before the agreed start date and must be undertaken by competent persons to the necessary quality standard. If preparatory work is not finished in time, clause 2.2.7 will apply.
Additional Charges
5.4 Should you be in breach of conditions set out in 4.2, 4.3, and 4.4, you may incur additional costs. You may be required to pay reasonable compensation for those extra costs, and section 7 of this contract will apply.
5.5 It is your responsibility to notify us of any asbestos on site that could affect the work. An asbestos survey may be required before work commences (at your cost). If asbestos is suspected during installation, work will be halted immediately and will not restart until suitable tests have been carried out. Any asbestos present must be removed by a licensed contractor (at your cost) in accordance with the Control of Asbestos Regulations 2012.
6. Change of Work
6.1 If, after signing the contract, you want to change the work, you must consult with us first. We may incorporate changes provided that: it is technically possible; we have the necessary resources; and the necessary permissions are in place.
6.2 If we agree to a change, you must: confirm your request in writing; and do so within 14 days of first raising the change.
6.3 We will then adjust the price: by written agreement beforehand if possible; or by later written agreement; or by reference to any priced documents; or by a reasonable amount for the work done or goods supplied.
6.4 Every change that means extra or revised work may result in extra costs. We will keep those costs to a minimum.
7. Unexpected Work
7.1 The Proposal details the daily costs that would result from any unexpected work due to site conditions or special circumstances beyond our control.
7.2 Where unexpected work arises, we will notify you and ask how you wish to proceed. If you wish us to continue, section 6.3 will apply.
8. Delivery, Title, Risk, and Warranty Protection
8.1 We will deliver the goods to the location detailed in the Proposal.
Insurance-Backed Guarantee and Deposit Protection
8.2 To protect you in the event that we fall into receivership, administration, or bankruptcy, we participate in the Quality Assured National Warranties (QANW) Deposit and Workmanship Warranty Insurance (DAWWI) Scheme, which is approved by RECC. This scheme provides:
- Deposit protection: your deposit and any advance payments are protected from the date paid. Deposit protection is valid for up to 120 days (or the period specified in your DAWWI policy).
- Insurance-backed workmanship guarantee: in the event we cease to trade during the term of your installer’s guarantee, the workmanship guarantee will continue to be honoured for its full term by the insurance provider.
8.2.1 You will receive a DAWWI policy certificate directly from QANW once you have signed this contract. Please keep this document safe. If you need to make a claim, contact QANW using the details on your policy certificate.
8.2.2 The workmanship guarantee provided under this contract is valid for 2 years from the date of commissioning (the “Warranty Period”), as required by the RECC Consumer Code. This guarantee is transferable to any new owner of the property during the Warranty Period (see also Warranty Section 6).
8.3 Goods belonging to us may be on site before ownership transfers. If the contract is terminated early under section 9.3, you must return the goods to us with reasonable notice. We will reimburse you if any of your money was used to purchase a proportion of those goods.
8.4 If the contract is terminated early under section 9.4, you must return the goods with reasonable notice and may be required to pay compensation for reasonable costs or losses, which may be deducted from any deposit or advance payment.
8.5 Until ownership of the goods passes to you, you must: store them separately so they remain identifiable as our property; not destroy or obscure any identifying marks; and maintain them in satisfactory condition.
The Client Account
8.6 We may place your deposit and advance payments (made before goods are delivered) in a dedicated client account or protected payment scheme approved by RECC. This money can only be used for work carried out under this contract.
8.6.1 If we fall into receivership, administration, or bankruptcy, money in that dedicated account will be returned to you or passed to another supplier to complete the work.
8.7 Where your money has been used to purchase specific goods on your behalf, legal title to those goods (or the proportion you have paid for) will pass to you. We will either deliver them to you or label them as your property, store them separately from our own goods, and keep them insured and identifiable as your property until delivery. You may inspect and/or repossess the goods.
9. Contract Cancellation
Your Rights
9.1 Your rights to a cancellation period are detailed in sections 1.4 and 1.5 of this contract.
9.1.1 If you cancel after the cancellation period, you may be required to pay compensation for costs or losses reasonably incurred. We will keep those costs to a minimum, but we reserve the right to retain all or part of your deposit and any further advance payment as a contribution.
9.1.2 If you wish work to start during the cancellation period, you must request this in writing. If we start work and you subsequently cancel within the cancellation period, you may be responsible for costs of goods and services already supplied and for making good on the property.
9.2 If there is a serious delay to delivery or installation for reasons outside your control, or if the system materially differs from the original design, you are entitled to cancel the contract and receive a full refund. This is in line with the RECC Consumer Code and the Consumer Rights Act 2015.
9.3 Additionally, if we are in serious breach of our obligations you have the right to: cancel the contract and receive an appropriate refund; request a repair or replacement; or ask for compensation. These remedies apply under the Consumer Rights Act 2015 if what we supply or install is faulty, incorrectly described, or not fit for purpose. You cannot seek these remedies if you simply change your mind about the contract.
Our Rights
9.4 If you are in serious breach of your obligations and fail to remedy that breach within 14 days of receiving written notice from us, we have the right to cancel the contract. We will give you a reasonable opportunity to rectify the alleged breach.
9.5 If we suffer loss as a result of your breach of contract, we will take reasonable steps to mitigate that loss. If your breach leads to cancellation, you may be required to pay compensation for costs or losses reasonably incurred.
10. Smart Export Guarantee (SEG)
10.1 Because your solar PV system is installed by an MCS-certified installer using MCS-certified products, it is eligible for the Smart Export Guarantee (SEG). The SEG is a government-backed scheme administered by Ofgem under which licensed electricity suppliers pay you for electricity your system generates and exports to the National Grid.
10.2 To receive SEG payments you will need to: (a) have a smart meter installed (your energy supplier can arrange this, usually free of charge); and (b) apply to a licensed SEG supplier of your choice. SEG tariff rates and terms vary between suppliers — we recommend comparing available tariffs at www.ofgem.gov.uk before applying.
10.3 We are not ourselves a licensed SEG supplier and have no responsibility for the rates or terms offered by any SEG supplier. Your MCS certificate (which we will provide within 10 working days of commissioning) will be required when you apply for a SEG tariff.
10.4 The Feed-in Tariff (FiT) closed to new applicants on 1 April 2019. If you are already receiving FiT payments under an existing arrangement, please discuss this with your current energy supplier before applying for SEG, as your arrangements may differ.
11. Mediation and Arbitration
11.1 If a dispute arises that cannot be resolved amicably, both you and we may refer the matter to the RECC complaints procedure. We agree to follow this procedure if that is your wish. The RECC complaints procedure is set out in the Consumer Code (www.recc.org.uk).
11.2 Initially, the complaint will be allocated to a RECC caseworker who will mediate between both parties. Alternatively, the complaint may be referred to independent conciliation. Both aim to reach a non-legal solution within a reasonable timescale.
11.3 If mediation or conciliation recommendations are not acceptable, you may refer the matter to the independent arbitration service and we must agree to arbitration if that is your wish. You will be required to pay a fee equivalent to the County Court small claims procedure fee, payable directly to the arbitration company. This fee will be refunded if the arbitrator finds in your favour.
11.4 The outcome of arbitration will be legally binding and enforceable. Awards made under the independent arbitration service are final and binding on both parties. Either party may only challenge an award on certain limited grounds under the Arbitration Act 1996.
12. Data Protection and Privacy
12.1 Bloom Renewables Ltd is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12.2 We will collect and use personal data (including your name, address, contact details, and payment information) for the purposes of: entering into and performing this contract; complying with our obligations under MCS and RECC; registering your installation with the MCS Installation Database; communicating with you about the installation, guarantees, and aftercare; and meeting our legal and regulatory obligations.
12.3 The lawful basis for this processing is the performance of this contract and compliance with our legal obligations. We may also process your data for our legitimate interests (such as maintaining installation records and managing warranty claims).
12.4 We will retain your personal data for a minimum of 10 years from the date of installation, as required by RECC. After this period, data will be securely deleted unless we are required to retain it for longer by law.
12.5 We will not sell or share your personal data with third parties for marketing purposes. We may share data with: our installation subcontractors (where applicable); MCS and RECC (as required by our certification obligations); our insurance provider (QANW) for the purposes of the DAWWI scheme; and any statutory body as required by law.
12.6 You have the right to access, correct, or request deletion of your personal data. To exercise these rights, or for any data protection queries, please contact us at info@bloomrenewables.co.uk or write to us at Unit A Shinners Bridge Workshop, Webbers Way, Dartington, TQ9 6JY. Our full Privacy Notice is available on request.
Our Warranty
This Warranty sets out the terms on which Bloom Renewables Ltd offers warranty cover for the products supplied and the installation services provided. Terms defined in the Terms and Conditions above bear the same meaning in this Warranty.
1. Installation Services
1.1 We warrant to you that the Installation Services will be performed by appropriately qualified and trained installers using reasonable care and skill, and to such standard of quality as it is reasonable for you to expect.
1.2 The Warranty Period for Installation Services is 2 years from completion of the Installation Services, as required by the RECC Consumer Code. This warranty is backed by an Insurance-Backed Guarantee (IBG) provided by QANW under the DAWWI Scheme (see section 8.2 of the Terms and Conditions).
2. Remedial Action
2.1 If you make a valid warranty claim, Bloom Renewables Ltd may arrange for the relevant products to be reinstalled by one of our registered or approved installers, or refund the charge for the relevant part of the Installation Services (or a proportionate part of such charge).
3. Exceptions
3.1 This Warranty applies only if:
- The product has been installed by a Bloom Renewables Ltd registered installer and has been properly used and maintained throughout the Warranty Period.
- You have informed Bloom Renewables Ltd of the alleged defect within the Warranty Period and within a reasonable time of discovery.
- No work has been carried out on the system by any party other than Bloom Renewables Ltd or a contractor we have authorised.
4. General Conditions
4.1 You will promptly provide all information and support (including access to the site and services) reasonably necessary to enable us to evaluate any alleged defect and to perform our obligations under this Warranty.
4.2 You agree that all premises, plant, power, fuel, support services, and other inputs that you provide for installation and use of the products are fit for purpose and will be properly maintained.
5. Disputes
5.1 Any dispute as to whether a defect is covered by this Warranty will be referred at the request of either party to the complaints procedure detailed in Section 11 of the Terms and Conditions.
6. Transfer of Warranty
6.1 If a system installed by Bloom Renewables Ltd in a property is sold during the Warranty Period, this Warranty will transfer to the new legal owner of the property. The Warranty may not be transferred to or exercised by any other third party.
7. Governing Law
7.1 This Warranty is governed by English law and the English courts, or by the law and courts of the jurisdiction in which your property is located if outside England or Wales.
8. Manufacturer’s Product Warranty
8.1 Most products supplied by us come with a manufacturer’s product guarantee. Where a claim is notified to us, we will liaise with the manufacturer and use all reasonable endeavours to secure a replacement of the product (or relevant part) or a refund of the price (or a proportionate part). Manufacturer warranty periods typically include: solar panels (25 years performance / 10–12 years product), inverters (5–10 years), and battery storage (where applicable, as specified by the manufacturer). Please refer to the individual product documentation supplied at commissioning for the specific terms.
9. Your Statutory Rights
9.1 This Warranty does not replace or limit your statutory rights under the Consumer Rights Act 2015. You may have additional rights against Bloom Renewables Ltd as the retailer of goods supplied, including the right to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. These rights are separate from and in addition to this Warranty.
Bloom Renewables Ltd is registered in England and Wales. This document constitutes the entire agreement between the parties in relation to its subject matter. Any variation must be agreed in writing.
Version: May 2026 | Compliant with RECC Consumer Code, MCS MIS 3002:2025, Consumer Rights Act 2015, UK GDPR / Data Protection Act 2018, Consumer Contracts Regulations 2013, Arbitration Act 1996.